nd77 Privacy Policy

Introduction and Brief Overview

nd77 ("we", "our", or "platform") provides a safe and reliable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, for what purpose we use it, and how we keep it protected when you use nd77's website, services, or related platforms.

Using our services means you have read and agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

nd77 uses SSL encryption and modern security technology to keep your information protected. We believe that user trust and privacy are the foundation of a responsible online platform.

What Information We Collect

nd77 may collect various types of information to provide you with services. This information falls into two main categories — information you provide directly and information collected automatically.

2.1 Personal Information Provided Directly

Information you provide during account registration and use of services:

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address and nationality
• National ID card or passport information (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay accounts)
• Financial transaction history

2.2 Technical Information Collected Automatically

The following information may be collected automatically when you use our platform:

• IP address and device identity
• Browser type, version, and operating system
• Session duration and page view information
• Information obtained from cookies and similar tracking technologies
• Gaming activity and betting logs
• Log information related to connection time and date

Purpose and Basis for Using Information

nd77 uses collected information only for lawful and specific purposes. The main reasons your information is used are described below:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To provide gaming services, bonus offers, and a personalised experience.
• Financial Transaction Processing: To manage deposit and withdrawal processes via bKash, Nagad, Rocket, and Upay.
• Age and Identity Verification: To run the KYC process and ensure access is limited to those aged 21 and above.
• Customer Support: To provide 24/7 live chat support and resolve complaints.
• Security and Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic behaviour and provide support.
• Platform Improvement: To analyse user experience and improve the quality of services.

Sharing Information with Third Parties

nd77 does not sell or transfer your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and other service delivery. These partners may only use the information to provide specific services and operate under strict confidentiality agreements.

4.2 Legal Requirements

Disclosure of information may be required in response to a court order, legal process, or a valid request from a government authority. In such cases nd77 will follow applicable law.

4.3 Business Restructuring

User information may be transferred in the event of a business merger, acquisition, or similar transaction. Users will be notified in advance in such circumstances.

Cookies and Tracking Technologies

nd77 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Performance Cookies: To remember user preferences and settings.
• Analytics Cookies: To analyse user behaviour and improve service quality.

5.2 Cookie Control

You can control or disable cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work properly.

Data Retention Period

nd77 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Active account data: For the full duration the account remains active.
• Closed account data: From the date of closure until the applicable legal retention period.
• Financial transaction records: For the period required to meet audit and legal requirements.
• Customer service communications: For as long as necessary to resolve disputes.

After the specified period, data is securely deleted or anonymised.

Data Security Measures

nd77 adopts industry-standard technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: Your data transmission on our platform is fully encrypted.
• Secure Server Infrastructure: Data is stored on secure and protected servers.
• Access Controls: Only authorised personnel can access the information they need.
• Regular Security Audits: Regular testing is conducted to identify and address vulnerabilities.
• Two-Factor Authentication: An additional layer of security for accessing your account.
• Staff Training: Regular training on privacy and data protection.

However, no digital security system is 100% guaranteed. In the event of any data breach, nd77 will promptly notify the affected users and take the necessary steps.

Your Rights and Powers

As a user of nd77, you have the following rights over your personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. This request can be made by email to [email protected].

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Contact our customer service to have it updated with accurate information.

8.3 Right to Request Deletion of Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations, ongoing investigations, or the need to resolve disputes.

8.4 Right to Object to Processing

In some cases you may object to the processing of your information, particularly regarding the use of your data for direct marketing purposes. The option to opt out of such communications will always be provided.

8.5 Right to Close Your Account

You may close your nd77 account at any time. After the account is closed, your information will be retained for the period specified under applicable legal regulations.

To exercise any of the above rights, contact our 24/7 live chat support or email us at [email protected].

Protection of Minors' Information

nd77 provides services only to those aged 21 and above. We do not knowingly collect information from any minor. Age verification is mandatory during account registration.

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the information collected. Parents or guardians with any concerns may contact us directly at [email protected].

Policy Changes and Updates

nd77 reserves the right to update or amend this Privacy Policy as needed. For any significant changes, we will notify users in the following ways:

• Posting a notice on the website and stating the update date at the top of the policy.
• Notifying registered email addresses of significant changes.
• A brief notice about the change when logging in to the platform.

Continued use of the platform after the updated policy is published will be considered acceptance of the new policy. If you do not agree with the updated policy, you may request that your account be closed.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7.

We take every complaint seriously and try to resolve it as quickly as possible. Protecting your privacy is our responsibility and we are always committed to fulfilling that responsibility.